Frequently Asked Questions

What payment methods do you accept?

We accept payments via PayPal, either through a PayPal account or a credit card.

Can I place an order without setting up an account?

You can! Simply use the guest account….

Do you ship to my location and what methods do you use?

We ship to any location in Canada that Canada Post delivers to. We use Canada Post Expedited Parcel Service and Canada Post Express Parcel Service only.

Do you offer FREE SHIPPING?

For orders over $70.00 (excluding taxes), we offer free shipping. Orders under $70.00 (excluding taxes) will be charged as per Canada Post rates. You can see how much shipping will be when you add an item to the shipping cart.

How long will it take to receive my order?

We ship our orders within two business days. When you add items to your shopping cart you can see the estimated shipping time. If you want your order sooner, you can upgrade to express shipping at checkout.

How do I change or cancel my order?

How do I know my order went through?

You will receive an order confirmation email….. you can check the shipping status from the link in that email

Can I suggest a product?

Sure! Just know that our suppliers must undergo a rigorous screening process before we will consider adding a product to HealthConnection.ca.

Do you accept returns? What is your return policy?

We offer an unconditional 100% satisfaction guarantee. After calling or emailing for a return authorization, you may, at your cost, return the unused portion of any product for a refund, minus a nominal restocking fee. Please see our complete Returns and Exchanges policy.

What is your privacy policy?

We only collect your personal information to process your order. We do not rent, sell or otherwise distribute your personal information for any reason other than the handling of your order (i.e., providing your address to a shipping company).

Store information:

Our business hours are Monday to Friday, 9am to 5pm PST.

We are an e-commerce store ONLY.

Our mailing address is:

#324 – 11948 207th Street

Maple Ridge, BC V2X 1X7

 

Tel: 604-474-0333

Toll Free:

Fax: 604-474-0332

Email: info@healthconnectionplus.com

Store Hours: Monday – Friday : 9am-5pm PST

What sales tax is charged?

Sales tax is charged as per the provincial rate that the order is being shipped to.

British Columbia – 5% GST

Alberta – 5% GST

Saskatchewan – 5% GST

Manitoba – 5% GST

Ontario – 13% HST

Prince Edward Island – 14% HST

Quebec – 5% GST

Newfoundland and Labrador – 13%HST

New Brunswick – 13% HST

Nova Scotia – 15% HST

Yukon Territory, Northwest Territory and Nunavut – 5% GST

 

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